THCC Attendance & Billing  Policies

Transparency is important for making an informed decision about therapy. To better assist each potential client with their therapeutic needs, I am making my policies available for review prior to moving forward with onboarding with THCC .

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Attendance Policy
 

Regular attendance is essential for progress in counseling. To help you achieve your goals, we recommend starting with weekly sessions. As you progress, we can transition to bi-weekly sessions and eventually to monthly sessions as you phase out of therapy. By scheduling sessions, you agree to attend each one.

Length of Sessions

Sessions typically last around 60 minutes. I begin promptly, keep clients informed as we approach the end of their session, and conclude within the hour. It’s an ethical responsibility to avoid exceeding the scheduled time when we’ve booked for 60 minutes. This practice demonstrates setting healthy boundaries, as taught by therapists

24-Hour Notification

If you need to miss a session, please notify your therapist at least 24 hours in advance via phone, email, text, or the client portal. For example, if your session is on Tuesday at 5:00 PM, you must notify your therapist by Monday at 4:59 PM. If you are 15 minutes or more late, you may not be seen and will have to wait until your next scheduled appointment.

Late Cancellation/Missed Appointments and Fees

Missing an appointment or rescheduling without 24-hour notice will result in a $125 fee. This fee also applies if you do not show up without notifying your therapist. Please note that insurance does not cover missed or no-show fees, which will be charged to your credit card on file.

Co-Pay and Session Fees

Clients are responsible for all fees associated with their sessions. If you use insurance, your co-pay is due on the day of the session, with insurance covering the remainder. If your insurance does not pay, you are responsible for the full session fee. We will notify you immediately and discuss payment arrangements. Outstanding balances must be paid in full before resuming counseling unless an alternate payment plan is agreed upon.

Discharge Policy

To ensure a successful therapy program, we monitor attendance closely. Patients may be discharged Tony Hunt Counseling and Consulting, PLLC for any of the following reasons:
•    Three consecutive missed or canceled appointments
•    Two no-shows (missed appointments without a call to cancel)
•    Erratic or inconsistent attendance, including arriving late
•    30 days without a session 
•    At the request of the client

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Insurance is typically billed through Alma or Headway for faster processing

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